Return and Refund Policy

Return and Refund Policy

1. Returns

1.1. Return Period
Customers can return products within 30 days from the date of receiving the order.

1.2. Return Conditions
To be eligible for a return, the product must be in the same condition as when received, unused, and in its original packaging. Damaged, incomplete, or non-originally packaged items will not be accepted.

1.3. Return Process
To initiate a return, please contact our customer service at contact.enssence@gmail.com. We will provide you with the necessary instructions for returning the product. Return shipping costs are the responsibility of the customer unless otherwise specified.

1.4. Non-Returnable Items
Certain products, such as personalized items or personal hygiene products, are not eligible for return unless there is a manufacturing defect.

2. Refunds

2.1. Refund Approval
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

2.2. Refund Amount
If approved, your refund will be processed and automatically applied to your original method of payment within 7 to 14 business days.

2.3. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your bank or credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at contact.enssence@gmail.com.

3. Exchanges

3.1. Exchange Conditions
Products can only be exchanged if they are defective or damaged. If you need to exchange it for the same item, please email us at contact.enssence@gmail.com.

4. Order Cancellation

4.1. Cancellation Period
Orders can be canceled without any additional cost if the cancellation request is made before the order is shipped.

4.2. Cancellation After Shipping
If the cancellation request is made after the order has been shipped, the return conditions outlined above will apply.